Rekonnect includes built-in tools for collecting feedback from users across courses, documents, and products. These tools help you evaluate training effectiveness, spot areas for improvement, and respond to user experience insights in real time.
What Is Feedback in Rekonnect?
Feedback is collected through Forms, custom-built templates that can include:
Star ratings
Text responses
Multiple choice or dropdown questions
Emoji sentiment
Grading scales
Forms can be embedded into training interface or attached to specific products, allowing you to gather structured input at the point of interaction.
What Is Received Feedback?
Received Feedback refers to the actual submissions users send through forms. These responses are collected and listed under:
Engagement > Received Feedback
From here, admins can:
View individual form responses
Filter by course, product, user, or date
Download or export feedback for deeper analysis
Monitor response trends over time
Common Use Cases
Post-training evaluation
Customer satisfaction surveys on product usage
Document clarity checks (e.g., "Was this guide helpful?")
Internal team feedback on onboarding materials
Converting Feedback into a Support Issue
If a user submits feedback that highlights a problem or urgent concern, you can quickly convert it into a support issue (ticket) for follow-up.
To do this:
Go to Engagement > Received Feedback
Locate the specific feedback entry
Click the "Convert to Support Issue" option (usually available via an action menu or icon)
This will open the support ticket form with relevant fields pre-filled using the feedback details, saving time and ensuring the issue is properly tracked and assigned
📌 Note, support issues can not be converted back to feedback, however the original feedback item will continue to exist. When converting a feedback to support-issue, in effect is duplicating it, however the newly created item is in support-issue form.